UltraViolet Follow Up

My Amazon.com order arrived today. Another DVD/Blu-Ray combo pack with UltraViolet digital copy. Since my last experience with UltraViolet was less than stellar, I took some notes on my second experience to see if things had improved. This time around my UltraViolet and Flixter accounts have been setup, and those accounts are configured on my iPad, iPhone, and on my Mac. All that mess of setting up accounts, linking accounts, and logging in has been taken care of. UltraViolet streaming should be no problem now, right? (TL;DR version: Nope, still a horrible experience.)

Redemption code from the DVD box in hand, I log into Fkixter and click the "Redeem Now" button at the top of Flixter's page. Instead of being presented with a form to enter my redemption code, I'm presented with a list of movies available on UltraViolet. No option to search and filter, no genre grouping. The only option is to scroll through the list and find your movie. This should be easy right? With no option to sort and filter, it would make sense to sort movies alphabetically. 

Here is the exact order of the movies listed:

1. Horrible Bosses
2. Green Lantern
3. Crazy, Stupid, Love
4. Harry Potter and the Deathly Hallows - Part 1
5. Harry Potter and the Deathly Hallows - Part 2
6. The Hangover Part II
7. The Smurfs
8. Cowboys & Aliens
9. Friends With Benefits
10. Dolphin Tale
11. One Tree Hill: The Complete Eighth Season
12. Underworld Trilogy
13. Colombiana (Unrated)
14. Final Destination 5
15. Shameless Season One
16. Contagion
17. Don't Be Afraid of the Dark
18. The Scorpion King 3: Battle for Redemption
19. Killer Elite
20. Moneyball
21. The Ides of March
22. Courageous
23. The Thing
24. Dream House
25. Drive
26. A Very Harold & Kumar Christmas
27. The Loras
28. J. Edgar
29. Honey 2
30. Tower Heist
31. Johnny Englis Reborn
32. Justice League Doom
33. The Town
34. Monty Python And The Holy Grail
35. Jack and Jill
36. Happy Feet Two
37. Scooby-Doo! Music of the VAmpire
38. The Girl with the Dragon Tattoo
39. Tinker, Taylor, Soldier, Spy
40. Hop
41. Extremely Loud & Incredibly Close
42. One Tree Hill: The Complete Ninth Season
43. IMAX: BornTo Be Wild
44. Contraband
45. New Years Eve
46. Joyful Noise
47. Men In Black
48. Suits, Season 1
49. Men In Black II
50. The Dark Knight
51. Batman Begins
52. Cold War: The Complete Series
53. Chuck Season 5
54. Underworld: The Legacy Collection
55. The Vow
56. Spider-Man
57. Spider-Man 2
58. Spider-Man 3
59. The Grey
60. The Woman in Black
61. Rizzoli & Isles Season 2
62. True Blood Season 1
63. True Blood Season 2
64. True Blood Season 3
65. True Blood Season 4 
66. Journey 2: The Mysterious Island
67. Save House
68. Pretty Little Liars Season 2
69. Falling Skies Season 1
70. Superman Vs. the Elite
71. Too Big to Fail
72. Sherlock Holmes: A Game of Shadows

OK, so we have TV and Movies mixed together. As best I can tell, they are sorted by the date they were made availabe on UltraViolet's distribution system with the newest releases at the end of the list. Don't you typically put your newest products on the top of the list, at the front of the store, or on a marble pedestal so that everyone can easily see (and buy) what's new? So far UltraViolet Digital Distribution continues to defy logic.

And another comparison, redeeming a code in iTunes is simple. You click the "Redeem" link on the front page of the iTunes store, enter your code, and iTunes brings you to the product that code is for. It doesn't matter if the code is for an iTunes gift card, a digital copy of a movie, an iTunes pre-order card purchased in a store, whatever. Click redeem, enter code, get product. Why can't UltraViolet do the same? I have a code that uniquely identifies my purchase. Presumably they know what movie the code is for, but first I have to find my movie and click on it in order to redeem my code. 

OK, so I've clicked the redeem button, I've found and clicked on my movie. And now I'm presented with a larger picture of my movie. The exact same picture on the Blu-Ray box, and a description of UltraViolet:UltraViolet makes it possible for you to watch the digital movies you own anytime, anywhere, any way you want. Thanks guys, I needed to know that. Why else would I be here in the first place? The printed instructions told me to go here! Next up, instructions for the redemption process:

What You'll Need

Redemption code found inside your Blu-ray or DVD package. Offer valid only in US.

News flash: I have the box, I have my code, you should have given me a field to enter my redeem code immediately after clicking the redeem button on the main page Flixter.

So, one more click on the Get Started Button (three so far) and yes, here it is, the Redeem Code field and button! Enter code, and please wait. And please wait. And Please wait. OK now I'm redirected to Flixter...and...wow this is a slow Web site...yes I had enough time to type "wow this is a slow Web site" into the notes I'm keeping as I'm going through the redemption process. It truly is a slow site. Patience prevails, and my movie has been added to my collection.

UltraViolet may be the first out of the gate, but Apple and Disney are working on Keychest, or some competitior to UltraViolet. They aren't even on the market with their system, but with Apple involved it would be a safe bet that the Apple/Disney venture will blow UltraViolet out of the water experience wise when they do come to market.

The audio issues (distortion, peaking, whatever an audio engineer would call it) I mentioned in my previous write up are still there in the UltraViolet digital edition (download and streaming.) Again the audio issues persist across multiple devices, headphones, and speakers. Something is very wrong with the encoding process.